Privacy Policy

Last Updated: August 20, 2026

At SAWA Fragrance, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name.
• Phone number.
• Email address.
• Billing address.
• Shipping or delivery address.
• Order and purchase details.
• Payment and transaction-related information.
• Information you provide when contacting customer support.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders.
• Processing payments and transactions.
• Arranging delivery of products.
• Providing customer support.
• Processing returns, exchanges, cancellations, and refunds.
• Communicating with you about your orders.
• Improving our website, products, and services.
• Preventing fraud, abuse, and unauthorised transactions.
• Maintaining website security.
• Complying with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

We generally do not store complete credit or debit card details on our own servers. Payment information may be processed directly by the applicable payment provider according to its own privacy policy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties when required to provide our products and services, including:

• Payment processors and payment gateways.
• Courier and delivery partners.
• Website hosting and technology providers.
• Customer support and communication service providers.
• Analytics and website service providers.
• Professional advisers where reasonably required.

We only share information where reasonably necessary for the relevant business purpose, to provide a requested service, or where required or permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support website functionality.

Cookies may also be used by third-party services integrated with our website.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Order and Delivery Information

When you place an order, we may share necessary information such as your name, phone number, and delivery address with our delivery or logistics partners so that your order can be delivered.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our products, offers, promotions, or services.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in applicable communications.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it as appropriate.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access, correction, updating, or deletion of certain information.

You may contact us using the details provided below for privacy-related requests.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies and terms.

SAWA Fragrance is not responsible for the privacy practices, content, security, or policies of third-party websites.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps.

13. Fraud and Security Monitoring

We may use information relating to orders, transactions, devices, and website activity to detect and prevent fraud, unauthorised transactions, abuse, or other security threats.

14. Changes to This Privacy Policy

SAWA Fragrance may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.