Shipping Policy

Last Updated: August 20, 2026

At SAWA Fragrance, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery timelines, and related terms.

1. Order Processing

Orders are processed after successful payment confirmation.

We aim to process orders within 1–3 business days, excluding Sundays and public holidays.

Orders may take additional time to process during sales, promotional periods, holidays, or periods of unusually high order volume.

2. Shipping and Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times are indicative and may vary depending on the destination, courier operations, weather conditions, public holidays, or circumstances beyond our reasonable control.

3. Shipping Locations

We currently offer delivery services within India.

Delivery availability may vary depending on the serviceability of the address provided at checkout.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, promotional offers, or other applicable factors.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information provided by the applicable courier service to monitor their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, house/building number, street, area, city, state, and PIN code.

SAWA Fragrance shall not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts where applicable.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses delivery, or the courier is unable to contact the recipient, the shipment may be returned to SAWA Fragrance.

Additional shipping charges may apply if a customer requests re-shipment after a failed delivery, subject to the circumstances of the order.

8. Delayed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or logistics delays.
• Severe weather conditions.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• Incorrect or incomplete delivery information.
• Remote or difficult-to-service locations.
• Government restrictions or regulatory requirements.
• Other circumstances beyond our reasonable control.

SAWA Fragrance cannot guarantee delivery on a specific date unless a specific delivery commitment has been expressly confirmed.

9. Damaged Packages

If your package appears damaged, opened, leaking, or tampered with at the time of delivery, please contact us as soon as possible.

We recommend taking photographs or videos of the package and product before opening or using the product, particularly where visible damage is present.

For damaged, defective, leaking, or incorrect products, please contact us within 48 hours of delivery.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the package and the products received.

After verification, SAWA Fragrance may arrange a replacement, exchange, or refund as applicable.

11. Delivery Confirmation

An order may be considered delivered when the courier partner's tracking system confirms delivery to the provided address or authorised recipient.

If you believe your order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the shipment with the courier partner.

12. Shipping and Returns

Shipping and delivery terms do not replace our 7-Day Return Policy or Refund & Cancellation Policy.

Customers should review the applicable return, refund, exchange, and cancellation terms before placing an order.

13. Contact Us

If you have questions about shipping or delivery, please contact us: