Return Policy

Last Updated: August 20, 2026

At SAWA Fragrance, we want you to have a satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return within 7 days from the date of delivery, subject to the conditions outlined below.

1. 7-Day Return Policy

Customers may request a return within 7 days of receiving their order.

Return requests submitted after 7 days from the date of delivery may not be accepted.

2. Return Eligibility

To be eligible for a return, all of the following conditions must be satisfied:

• The return request must be made within 7 days of delivery.
• The product must be unused and unopened.
• The product must be in its original condition.
• All original packaging, seals, labels, and accessories must be intact.
• The product must not have been sprayed, tested, or partially used.
• Proof of purchase or order details must be provided when requested.

3. Non-Returnable Products

Due to hygiene and product-safety considerations, the following products are generally not eligible for return:

• Opened perfumes or fragrances.
• Used or sprayed products.
• Products with broken, removed, or tampered seals.
• Products without their original packaging.
• Products damaged after delivery due to improper handling or use.
• Products returned after the 7-day return period.

4. Damaged or Defective Products

If your order arrives damaged, defective, leaking, or in an incorrect condition, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos showing the product and its packaging.

After reviewing the issue, SAWA Fragrance may provide a replacement, exchange, or refund, as applicable.

5. Incorrect Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

The incorrect product should remain unused and in its original packaging until the return or exchange process is completed.

6. How to Request a Return

To request a return, please contact our customer support team:

Email: info@sawafragrance.com
Phone: +91 96199 07210

Please provide the following information:

• Order number.
• Customer name.
• Registered phone number or email address.
• Product name.
• Reason for the return.
• Photographs or videos, where applicable.

7. Return Approval

All return requests are subject to review and approval by SAWA Fragrance.

Once your return request is approved, our team will provide instructions regarding the return process.

Please do not send a product back without receiving return instructions from our team.

8. Return Shipping Charges

If the return is due to a wrong, damaged, defective, or incorrect product supplied by SAWA Fragrance, we may arrange or reimburse applicable return shipping costs, subject to verification.

For other eligible returns, the customer may be responsible for the return shipping charges.

9. Product Inspection

All returned products will be inspected upon receipt.

If the returned product does not meet the eligibility requirements, including being unused, unopened, and in its original condition, the return may be rejected.

10. Refunds

Once the returned product has been received and successfully inspected, we will notify you regarding the status of your refund.

If the return is approved, the applicable refund will be processed through the original payment method or another appropriate payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

11. Shipping Charges and Refunds

Original shipping or delivery charges may be non-refundable, except where required by applicable law or where the return is due to a wrong, damaged, or defective product supplied by SAWA Fragrance.

12. Exchanges

Eligible products may be exchanged subject to product availability and approval.

If the requested replacement is unavailable, SAWA Fragrance may offer an alternative resolution, including a refund where applicable.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched.

Once an order has been dispatched, the applicable return policy will apply.

14. Fragrance Products and Hygiene

Fragrance products are personal-use products. For hygiene and safety reasons, opened, sprayed, tested, or used fragrance products generally cannot be returned.

Customers should carefully check the product before opening or using it if they intend to request a return.

15. Customer Responsibilities

Customers are responsible for ensuring that returned products are securely packaged to prevent damage during return transit.

SAWA Fragrance may not be responsible for damage caused by inadequate packaging during a customer-initiated return.

16. Contact Us