Terms and Conditions

Last Updated: August 20, 2026

Welcome to SAWA Fragrance. These Terms & Conditions govern your use of our website and your purchase of products from SAWA Fragrance.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About SAWA Fragrance

The website is operated under the name SAWA Fragrance.

Business Address:
Shop No. 9, 1st Floor, A Wing Commercial Pearl Blossom,
Jogeshwari West, Mumbai - 400102,
Maharashtra, India.

Phone: +91 96199 07210

Email: info@sawafragrance.com

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate and complete information when placing an order or contacting SAWA Fragrance.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on the website are accurate.

Product colours, packaging, appearance, or other visual details may vary slightly from images displayed on the website.

SAWA Fragrance reserves the right to correct errors, update product information, change prices, or discontinue products without prior notice.

4. Prices and Payments

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices may change at any time without prior notice. You agree to provide valid and accurate payment and billing information when placing an order.

We reserve the right to cancel or reject an order where payment cannot be processed, a product is unavailable, a pricing error occurs, or fraudulent or unauthorised activity is suspected.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products. An order confirmation does not necessarily constitute final acceptance of the order.

SAWA Fragrance reserves the right to accept, reject, cancel, or limit an order where necessary.

Customers are responsible for checking product details, quantities, delivery address, phone number, and email address before completing an order.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timelines communicated on the website or during checkout.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect addresses, remote locations, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. 7-Day Return Policy

SAWA Fragrance offers a 7-day return policy. Customers may request a return within 7 days from the date of delivery, subject to the conditions below.

To be eligible for a return:

• The return request must be made within 7 days of delivery.
• The product must be unused and unopened.
• The product must be in its original condition.
• Original packaging, labels, seals, and accessories must be intact.
• Proof of purchase or order details may be required.

8. Non-Returnable Products

Due to the nature of fragrance products and for hygiene reasons, opened or used fragrance products are generally not eligible for return or exchange.

• Opened perfumes or fragrances.
• Used or sprayed products.
• Products with removed or broken seals.
• Products without their original packaging.
• Products damaged after delivery due to customer handling or use.

9. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact SAWA Fragrance within 48 hours of delivery.

Please provide your order details along with clear photographs or videos of the product and packaging.

After verification, SAWA Fragrance may provide a replacement, exchange, or refund as applicable.

10. How to Request a Return

To request a return or exchange, please contact us using the details below:

Email: info@sawafragrance.com
Phone: +91 96199 07210

Please provide your order number, name, contact number, product name, reason for return, and photographs or videos where applicable.

11. Return Shipping

Where a return is approved because SAWA Fragrance supplied a wrong, damaged, or defective product, we may arrange or reimburse applicable return shipping costs, subject to verification.

For other eligible returns, return shipping charges may be borne by the customer.

12. Refunds

Once a returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be processed through the original payment method or another appropriate payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

13. Exchanges

Eligible products may be exchanged subject to product availability. If the requested replacement product is unavailable, SAWA Fragrance may offer another appropriate resolution, including a refund where applicable.

14. Fragrance Products and Allergies

Fragrance products may contain ingredients that can cause sensitivity or allergic reactions in some individuals.

Customers should review available product and ingredient information before use and follow applicable product instructions.

15. Website Use

You agree not to use the website for unlawful, fraudulent, or unauthorised purposes.

• Attempt to gain unauthorised access to the website.
• Interfere with the website's operation or security.
• Introduce viruses or malicious software.
• Copy or commercially exploit website content without permission.
• Use automated systems to improperly collect website information.
• Misuse another person's account or personal information.

16. Intellectual Property

All content on this website, including logos, brand names, photographs, product descriptions, graphics, text, videos, website design, and other materials, is owned by or licensed to SAWA Fragrance or its respective rights holders.

No website content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

17. Promotional Offers

SAWA Fragrance may offer discounts, promotional codes, special pricing, or other promotional offers from time to time.

Promotional offers may have specific conditions, expiry dates, eligibility requirements, or usage limitations.

18. Limitation of Liability

To the maximum extent permitted by applicable law, SAWA Fragrance shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or purchase of products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

SAWA Fragrance shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

20. Changes to These Terms

SAWA Fragrance may update these Terms & Conditions from time to time. Updated Terms will be published on this page with a revised "Last Updated" date.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

22. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

23. Contact Us